Privacy policy

Effective Date: 10th June 2025

 

Our Contact Details

Name: Milly Withers – The Calligraphy Collective
Email: hello@thecalligraphycollective.com
Website: https://thecalligraphycollective.com

If you have any questions about how your data is handled, you can reach me via email and I’ll be happy to help.

 

The Type of Personal Information We Collect

I currently collect and process the following information when you book a ticket, sign up for updates, or attend an event:

  • Name

  • Email address

  • Phone number (if provided)

  • Event booking details

  • Survey or feedback responses

 

How We Get the Personal Information and Why We Have It

  • Most of the personal information I process is provided directly by you, for example when you:

  • Book a place at one of our events

  • Join the mailing list

  • Contact me with a question or message

  • Fill out a survey or give feedback

I use this information to:

  • Confirm and manage your booking

  • Send you event updates, reminders or changes

  • Share feedback forms or resources after the event

  • Send occasional marketing updates (if you’ve opted in)

  • Respond to enquiries

I use trusted third-party providers (e.g. Eventbrite and Stripe) to manage bookings and payments. They handle your personal data securely and only as necessary to provide these services.

Under the UK GDPR, the lawful bases I rely on for processing this information are:

  • (a) Your consent – You can withdraw your consent at any time by emailing me at hello@thecalligraphycollective.com

  • (b) We have a contractual obligation – e.g. to process and confirm your event booking

  • (f) We have a legitimate interest – e.g. to improve our events, respond to enquiries, or communicate with attendees

 

How We Store Your Personal Information

Your information is securely stored on protected systems provided by trusted third parties (e.g. email platforms, booking software).

I only keep your data for as long as necessary:

  • Booking and event-related info is kept for up to 12 months after the event

  • Mailing list data is stored until you unsubscribe or request removal

After that, your information will be securely deleted or anonymised.

 

Your Data Protection Rights

Under data protection law, you have rights including:

  • Right of access – Ask for copies of your personal information

  • Right to rectification – Ask for inaccurate or incomplete info to be corrected

  • Right to erasure – Ask for your personal data to be deleted in certain situations

  • Right to restrict processing – Ask for the use of your data to be limited

  • Right to object – Object to your data being used in some circumstances

  • Right to data portability – Request your data in a usable digital format

You don’t have to pay to exercise your rights, and I have one month to respond.
To make a request, email: hello@thecalligraphycollective.com

 

How to Complain

If you have concerns about how I use your data, please get in touch first – I’ll do my best to resolve things quickly and fairly.

Email: hello@thecalligraphycollective.com

If you’re not satisfied, you can also contact the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
https://www.ico.org.uk

 

Date completed: 10th June 2025